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Shipping Policy
Buying your favorite ETERNAL DAYLIGHT pieces should be simple, stress-free, and satisfying — here’s how it works
Placing an Order
Ordering from our store is easy! Just follow these simple guidelines:
- Add items to your cart and proceed to checkout when you’re ready
 - Provide accurate shipping and billing information — double-checking helps avoid delays!
 - Review your order summary (items, quantities, total) before confirming
 - Once placed, you’ll receive an order confirmation email with your order number
 
We reserve the right to cancel orders in case of inventory errors or suspected fraudulent activity — but we’ll always contact you first if this happens.
Pricing & Payments
All prices are listed in US Dollars (USD) and include applicable taxes. We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard)
 
Your payment information is securely processed through our payment partners — we never store your full card details.
Order Changes & Cancellations
We want your order to be just right. If you need to make changes or cancel:
- Contact us within 2 hours of placing your order — we’ll do our best to adjust it
 - Once your order has been processed for shipping, we can’t modify items or addresses
 - If you cancel before shipping, you’ll receive a full refund within 3-5 business days
 
Inventory & Backorders
We update our inventory daily, but occasionally items sell out quickly. Here’s what to know:
- Out-of-stock items are marked as "Sold Out" on product pages
 
Your Shopping Journey in 4 Steps
Find Your Faves
Browse our collection and add items to your cart
Checkout
Enter your details and choose your payment method
Confirmation
Receive your order email with all the details
Enjoy!
Wait for your package and love your new pieces
We Accept
Got questions about placing an order? We’re here to make your shopping experience smooth.
Email us for helpOr call us: +852 5413 3795 (Mon-Fri, 10am-6pm HKT)

